1️⃣ Website Build
The full website build cost (£650 for starter) is payable upfront at the time of ordering.
Work begins immediately upon order to provide fast delivery, typically within 24 hours (subject to the client providing necessary content such as text, images, and business info).
2️⃣ Refunds & Cancellation
By placing an order, the client agrees to waive the 14-day cooling-off period under distance selling regulations, as work begins immediately.
Once an order is placed, no cancellations or refunds are permitted due to the custom nature of the service.
3️⃣ Monthly Support Packages
The monthly support package (Basic £150/month or Premium £200/month) is provided on a minimum contract (choose: 3 / 6 / 12 / 24 months).
Monthly payments are due in advance and are non-refundable once the month begins.
After the minimum term, the client can cancel with 30 days’ written notice.
4️⃣ What’s included
Basic package: Hosting, security updates, maintenance, small content updates (e.g. opening hours, price changes), basic SEO, backups, support.
Premium package: All of Basic + priority support, enhanced SEO, monthly analytics reports, quarterly design tweaks.
5️⃣ Client responsibilities
The client must provide accurate, lawful content and images for use on the website.
The client is responsible for ensuring their website meets legal requirements (e.g. privacy policy, cookie notices, terms of use).
6️⃣ Performance & liability
We aim to provide a high-quality, functional website, but no guarantees are made regarding specific search engine rankings, visitor numbers, or business results.
We are not liable for any losses caused by website downtime, hacking, or third-party service failures, provided we have taken reasonable care.
7️⃣ Acceptance of terms
By placing an order and submitting payment, the client confirms that they:
• Have read and agree to these terms and conditions.
• Consent to immediate work and waive the 14-day cooling-off period.
• Understand that no refunds are offered once an order is placed.